Grievance Redressal

How to complain, and who will respond.

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Grievance Officer

Name: [to be set]

Address: [to be set], [to be set]

Email: [to be set]

Phone: [to be set]

Hours: Monday–Saturday, 10:00–18:00 IST.

Timelines

We acknowledge your complaint within 24 hours.
We aim to resolve it within 15 days of receipt.
Complaints about content that is unlawful, or about a person’s privacy or modesty, are handled within the shorter timelines the IT Rules, 2021 require.

Complaints about a store

Each store lists its own Grievance Officer on its Contact page. If a merchant does not resolve your complaint you may escalate to us and to the National Consumer Helpline (1915) or consumerhelpline.gov.in.