Cancellation & Refund Policy
How subscription cancellation and refunds work.
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Cancelling
You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.
Refunds
- The first paid month may be refunded in full if you ask within 7 days of your first charge and have not used the service materially.
- Other charges are not refunded for partial months, but we will correct billing errors and duplicate charges promptly.
- If we cannot provide the service for a significant period for reasons within our control, we will credit or refund the affected time.
- Approved refunds are returned to the original payment method within 5–7 working days. A credit note is issued for the GST.
Failed payments
If a renewal fails we retry and email you. If it is not resolved after the 7-day grace period your store stops accepting new orders (your storefront stays visible). Your data, orders and customers are kept so you can resume by paying.
Questions
Write to [to be set]. See also the Grievance Redressal page.